In case of exchange/return
The product has been purchased but not satisfied
– Buyers can return the goods when they are not satisfied within 1 hour of receiving the goods, aawood.vn will exchange the product for the customer. Products that want to be exchanged or returned need to be kept in their original condition, unopened, unused, with tags still attached, not distorted or deformed.
Product purchased is defective – Expiry date
Please check the product before paying. In case the product is damaged in transit, please refuse and return the product to us.
The product cannot be used immediately upon delivery
First, take the time to read the user manual carefully and make sure the product is right for your needs. Please contact us immediately for assistance with returning goods
The product delivered is not according to the order
The product delivered to you does not match the order? Please contact us as soon as possible, our system will check if your item was sent by mistake. In that case, we will replace the item you requested (when in stock).
Conditions of return and exchange
Conditions of return and exchange time: within 01 day from the date of receipt of the goods and must immediately contact us at phone number 0814441144 to confirm the exchange and return of the goods.
Conditions of return and exchange:
- Returned products must be in their original condition
– Warranty card (if any) and the company's stamp on the product are intact.
– Products exchanged/returned must have full box, manual and have not been used.
– We bear 100% of the shipping cost if it is the company's fault
Step 1: After receiving the goods. Please check carefully once before receiving the goods. If there is a problem, please contact 0814441144 when the delivery staff is still there
– The case after the delivery staff has gone – If you want to return the goods, you can contact us to be processed and schedule an exchange and return.
Step 2: After the Customer Support Center announces the appointment to receive the returned goods
For more details please contact:
AAWOOD COMPANY LIMITED
Address: Y1-Y2-Y3-Y4 Hong Linh, Ward 15, District 10, HCM